Wireless Providers Fulfill Commitment to let Consumers Unlock Mobile Phones
February 11, 2015 – 02:40 PM
One year ago, the FCC announced a voluntary commitment among a number of mobile wireless service providers to adopt policies that allow their customers to switch networks while keeping their existing devices – a process called cell phone unlocking. That commitment came with a one-year deadline. Today, we are proud to report that the country’s major providers have met their commitment.
Specifically, the principles adopted into the CTIA Consumer Code for Wireless Service include pro-consumer provisions on disclosure, postpaid and prepaid unlocking, notice, customer response time, and unlocking phones for deployed military personnel. When CTIA adopted these six principles, participating providers committed to a one-year implementation deadline.